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Get to know us
WE ARE LIBERAY LEGAL, YOUR HOUSING DISREPAIR SPECIALISTS.
Liberay Legal are here to support tenants against their Landlords, who leave their tenants living in unacceptable conditions.
We’re a team of Housing Disrepair Lawyers who are determined to fight for tenants to ensure they are provided with better living standards, ensuring that no one is forced to tolerate poor housing conditions.
Who is Liberay Legal?
We believe everyone deserves a home that feels safe and comfortable, which is free from housing disrepair.
With over 50 years of combined experience, we’ve built a reputation as one of the UK’s leading housing disrepair lawyers.
Our mission
- To ensure your housing disrepair is resolved.
- To secure compensation for the distress and inconvenience caused by the poor living conditions you have endured.
Based in Greater Manchester, we proudly serve clients across the UK. Wherever you’re located, we’ll bring our expertise to your case.
Knowing when to get in touch
If your home is suffering from issues such as damp, mould, leaks, draughty windows, broken heating, or structural problems, and your landlord isn’t taking action – it’s time to contact Liberay Legal!
Who will I speak to?
Your first conversation will be with one of our dedicated and friendly first-response team members, who’ll ask a few simple questions to understand your situation.
Once all the information is taken and reviewed, your claim will then be passed over to your dedicated case handler- who will be with you from start to finish
Yep that’s right – you won’t be passed from pillar to post or left feeling frustrated. You’ll always have someone who truly understands your case every step of the way.
Our team is professional, considerate, and focused on supporting you every step of the way.
How will you communicate with me?
We make communication simple, clear, and personal, so you’ll always understand what is happening with your disrepair claim.
We will keep you in the loop every step of the way, explaining what’s happening and why.
Whether it’s a phone call, email, or letter, we’ll communicate in a way that suits you best, and we’ll always make sure you know what to expect.
We’re here to listen to your concerns and ensure you understand every part of the journey. If you ever have any questions or feel uncertain, we’re just a call or message away.
WHAT DOES THE PROCESS LOOK LIKE?
We’ve designed a process that’s manageable and straightforward. Find out what to expect step by step.
Step 1
Initial conversation
If you’ve filled in a form, expect us to get in touch within 24 hours.
We’re here to listen to you and understand how you’re feeling and to see if we can help.
There’s no obligation, and we’ll take the time to assess your case and make sure you understand your options.
Step 2
We’ll start the investigation
If we believe you have a case against your Landlord, we’ll begin gathering evidence and contact your landlord.
We’ll be with you every step of the way, explaining each action we take.
Step 3
Finding a resolution
Our aim is to get your housing disrepair fixed and help you get the compensation you deserve.
We work tirelessly to make sure your claim is resolved.
Step 4
Arranging a surveyor to carry out an inspection
Once your Landlord has responded to the Letter of Claim, we’ll arrange for a surveyor to inspect your home.
The surveyor will highlight the housing disrepair issues and will prepare a report setting out the repairs that are required.
Step 5
Negotiating your case
Once the surveyor has provided their report, and you have confirmed you are happy with it, we will send it to your Landlord with a proposed offer of settlement for the repairs and the compensation we believe you deserve.
We’ll always try to settle the case before it reaches court.
Throughout this process, we’ll make sure to keep you in the loop with any progress or developments.
Step 6
Going to court (if necessary)
Most disrepair cases settle without going to court, but if needed, we’re ready to take the next steps.
Not many cases require court proceedings being issued, and only a small number of cases go all the way to trial. If that happens, we’re here to fight for you every step of the way.
We don’t stop until your case is complete
Dealing with housing disrepair can be stressful, but you’re not alone in this. Our expert housing disrepair team is with you, providing regular updates and staying on top of everything until your case is resolved.
Even when an agreement is reached, we will remain with you until all the works have been completed.
What costs are involved?
We operate on a ‘No Win, No Fee’ basis, which means there’s absolutely no financial risk to you.
We know it might sound like a cliché, but it’s true: if your claim is not successful, you don’t pay us a penny.
We wouldn’t go through all the effort of working on your claim if we didn’t believe in it. If we take on your case, it’s because we’re confident we can help you succeed.
All we care about is getting you the justice you deserve, without the financial worry or concerns!
For full transparency, the fee for our service is 35% + VAT of your final compensation. You’ll still receive the remainder of your compensation and, most importantly, get your disrepair issues fixed so your house will become a home again – so it’s the best of both worlds.
Do I need to spend the compensation on fixing the repairs?
No, that’s not what your compensation is for. You’re free to use the money however you choose.
Our goal is simple: to ensure you live in the conditions you deserve and receive the compensation that’s rightfully yours.
We won’t waste your time
If we don’t believe we can help you, we’ll be upfront and let you know.
When we take on your case, you can trust that we’re fully committed to getting you the best possible outcome and making sure you get the justice you deserve.
Why choose Liberay Legal?
We’re on your side
We’re not landlords, councils, or housing associations—we’re here to fight for you and your rights. We are a dedicated team of housing disrepair specialists, who have your best interests at heart!
We make it simple
Legal jargon and complicated processes? Not here. We explain everything in plain language.
We’re legal experts
With a proven track record of success, we’ve helped countless tenants secure the compensation they deserve and get the repairs carried out on their property.
We care
Your well-being is our priority, and we’re committed to providing you with all the support you need.
View success stories”I was living with terrible damp for years, and my landlord kept ignoring my complaints. Liberay Legal not only got my flat fixed but also secured compensation for the stress I went through. I finally feel heard!
We’ll make sure you get the justice you deserve
Dealing with housing disrepair can feel overwhelming, but you don’t have to go through it alone. We’re confident that if we work on your case, you’ll be left feeling:
Supported. Comforted. Confident. Successful. Relieved.
